Server Security Hardening and Optimizations

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Server

Security

    $50.00

    Per server/one-time

If you are worried about your servers getting hacked frequently or getting infected with malicious codes being inserted in files then we are pleased to provide you the best security , hardening and optimization services with the most effective solutions from our real time experienced security administrators. The cost is minimal compared to the cost of recovering from a hacking incident.

Support Servers and Control panel
  • CentOS 5, 6 ( Cpanel , Plesk , Directadmin )
  • RHEL4,5,6 ( Cpanel, Plesk , Directadmin )
  • Fedora ( Cpanel, Plesk , Directadmin )
  • Linux plain servers without control panel.
Estimated Analysis and Completion time
  • Within 8 to 10 hours
  • Reviewing the server and sites after security applied
  • Free three days support after security applied.
Security Software Installations
  • Complete Server Setup , Initial investigations
  • CSF or APF firewall ( You can let us know via ticket)
  • Installing Mod-Security with Advanced rules
  • Installing Clamav Anti Virus (Integrating Exim)
  • Installing Maldet ( Malicious code removal software )
  • Installing LSM ( Linux Socket Monitor ) - Optional
  • Installing PRM ( Process resource monitor ) - Optional
Security Software Installations
  • Lockdown and Hardening the root password
  • Secure SSHD Port
  • sysctl.conf hardening
  • host.conf hardening
  • Network security with hosts.allow and hosts.deny
  • nsswitch.conf hardening
  • Enable DDOS Protection
  • Root login email notifications
  • Noexec, Nosuid Temporary Directories (noexec directories such as /tmp, /var/tmp, /dev/shm)
  • Security Updates as released by OS and/or Control Panel
Securing Services
  • Disable Unwanted Services
  • Securing DNS
  • Securing Mysql
  • Enable Php Open_Basedir Protection
  • Enable mod_userdir Protection
  • Securing Console access
  • PHP5 Hardening (only, no php4)
  • Configuring Anti-Spam features to reduce spam ( Enable RBL ACLs, SPF protection, and Spam assassin configurations )
Service Optimizations
  • Tweaking and Optimizing Apache2.2
  • Litespeed installation and configurations
  • Exim mail services optimization
  • PHP5 Optimization ( Installing Xcache or Eaccelerator )
  • Mysql Optimization ( INNODB and MYISAM settings )
3rd Party Software Installation ( Optional )
  • Fantastico, RVSkin, ClamAV, ZendOptimizer, Ioncube, FFMPEG, FFMPEG-PHP , RED5 etc.
Disaster Recovery and Hack Recovery( Optional )
  • If your server is under spam , ddos attack or hacked with external scripts under /tmp, We will investigate and fix the issue.
  • Note: Additional charges applied for recovering or restoring all the index hacked pages back on the server.
Server Log Monitoring
  • Monitoring the server logs for hack related incidents
  • Trouble shooting issues reported with logs.
Expertise
  • 12 years of experience and exposure in IT services for webhosting, ISP and data center industry.
  • Team of more than 50 engineers with expertise in various domains, working 24/7.
  • Objective set to achieve 100% customer satisfaction.
  • Various escalation levels and process which ranges from the basic level to the top most position of the company.
  • Fluent Written and Spoken English communication skills.
  • Hands on experience on leading webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel etc.,
  • Hands on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.,
  • Indepth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.,
  • Expertise on Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuzzo etc.,
  • Expertise on cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.,
  • Vision to work towards continual improvement and constant Quality Assurance procedures / support such as giving feedback to techs for technical improvement and for maintaining client SLA.
SLA and NDA

As soon as you sign up with us, we would be sending you a copy of the NDA - Non Disclosure Agreement and SLA - Service Level Agreement duely signed by our management authorities.

We would also expect and appreciate to receive any specific points or notes from your end, that may need to be included into the SLA.

Our Standard SLA includes 30 mins Response Time and the resolution time depends upon the level and the complexity of the issue.

Quality Assurance

We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.

The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues is immediately taken care of ensuring that it does not affect the client or the end customer adversely.

For any identified issues, the client is provided with a PIR - Post Incident Report and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.

Clients are also requested and contacted for Feedback / Suggestion on the services provided in a periodic manner.

Supported Technologies

Client Speak

  • I use NixServerSupport to monitor, troubleshoot, and repair all 60 of my dedicated Unix servers, and I am very happy with their service.

    - Eric Borgos - Impulse Communications Inc.

  • Websites are heart of my online business, they monitor and manage my servers, my problems are fixed right away. I am hassle free on my vacations

    - Jake Rockwell - Online Entrepreneur

  • I would say that they had saved my server and sites on crucial times. NixServerSupport is always online and glad to help. I am happy, thanks for assistanz.

    - JoAnne - Owner Crafters Community

  • Rapid, Stable and professional support. Dedicated team with an excellent knowledge in Linux hosting.

    - John

  • They truly are a great find! It is tough to find a reason to work with any other company.

    - Carmela Conde