VPS Node Management

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VPS Node

Management
  • Sharedserveradmin
  • Shared Monitoring Admin
  • QA Admin
  • : 4Nos.
  • : 4Nos.
  • : 1No.

Our hourly support package is designed for users who are looking for one time job on the servers, for finding out hackers, spammers, abuse or resource intensive users, Hourly consultation is with a one hour minimum time.

*Response time is 1 Hour and Resolution time will be max 24 hrs for complicated issues.

Supported Servers and Control panel
  • Centos 5, 6 OpenVZ VPS Node/OpenVZ/XEN-PV
  • Centos 5, 6 Parallels Virtuozzo/OpenVZ
Unlimited Tickets Support.
  • Unlimited Admin work
  • Within 1 Hour Response time Guarantee for Support Tickets.
  • Within 28 Hour Resolution time Guarantee for Support Tickets.
VPS Management
  • VPS Creation/Reinstall
  • VPS Start/Stop/Reboot
  • VPS Backup
  • VPS restorations
  • VPS Actions Log
  • Updates applied as required
  • VPS Resources settings
Basic Security
  • Firewall installation and configurations
  • OS tweaks
Core Server Management
  • Unlimited VMs per Node
  • 1 Master and 1 Slave management
  • Managing complete hardware node
  • Managing ALL VPS's inside the main hardware or slave node
  • Applying updates and patches
  • OpenVZ VPS Node upgrades
  • OpenVZ VPS Node template installations and configurations
  • Adding Slave to masters node
  • Service optimizations
  • Managing and Monitoring VPS resources
  • Managing VPS Templates
  • Managing VZCC User access rights
  • Managing Hardware Node
  • Monitoring and viewings logs

Server Log Monitoring
  • Log Analysis
  • Restart services if necessary and required
  • Fix issues if any of the services have problems.
Expertise
  • 12 years of experience and exposure in IT services for webhosting, ISP and data center industry.
  • Team of more than 50 engineers with expertise in various domains, working 24/7.
  • Objective set to achieve 100% customer satisfaction.
  • Various escalation levels and process which ranges from the basic level to the top most position of the company.
  • Fluent Written and Spoken English communication skills.
  • Hands on experience on leading webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel etc.,
  • Hands on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.,
  • Indepth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.,
  • Expertise on Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuzzo etc.,
  • Expertise on cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.,
  • Vision to work towards continual improvement and constant Quality Assurance procedures / support such as giving feedback to techs for technical improvement and for maintaining client SLA.
SLA and NDA

As soon as you sign up with us, we would be sending you a copy of the NDA - Non Disclosure Agreement and SLA - Service Level Agreement duely signed by our management authorities.

We would also expect and appreciate to receive any specific points or notes from your end, that may need to be included into the SLA.

Our Standard SLA includes 30 mins Response Time and the resolution time depends upon the level and the complexity of the issue.

Quality Assurance

We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.

The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues is immediately taken care of ensuring that it does not affect the client or the end customer adversely.

For any identified issues, the client is provided with a PIR - Post Incident Report and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.

Clients are also requested and contacted for Feedback / Suggestion on the services provided in a periodic manner.

Supported Technologies

Client Speak

  • I use NixServerSupport to monitor, troubleshoot, and repair all 60 of my dedicated Unix servers, and I am very happy with their service.

    - Eric Borgos - Impulse Communications Inc.

  • Websites are heart of my online business, they monitor and manage my servers, my problems are fixed right away. I am hassle free on my vacations

    - Jake Rockwell - Online Entrepreneur

  • I would say that they had saved my server and sites on crucial times. NixServerSupport is always online and glad to help. I am happy, thanks for assistanz.

    - JoAnne - Owner Crafters Community

  • Rapid, Stable and professional support. Dedicated team with an excellent knowledge in Linux hosting.

    - John

  • They truly are a great find! It is tough to find a reason to work with any other company.

    - Carmela Conde