Shared Staffing Services

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Shared Staffing

  • Shared Server Admin
  • Shared Monitoring Admin
  • SLA Admin
  • QA Admin
  • : 4Nos.
  • : 4Nos.
  • : 4Nos.
  • : 1No.

Our shared staff plan is a "Team" of highly qualified technical people who are Industry recognized and Internationally Certified, The idea of semi dedicated staff is minimizing the support cost by sharing the team on Multiple support projects. The response time may not be exactly as dedicated staff but you will be satisfied with the overall performance the skills of our system administrators.

Unlimited Tickets Support.
  • Semi Dedicated 24x7 technical team
  • Manage unlimited tickets 24x7 using helpdesk (Kayako, Perldesk etc...)
  • Escalate tickets to concerned department if needed.
Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, Mailenable etc...)
  • and many more...
Basic and Advance Security
  • Server securing and hardening
  • Firewall installation and configurations.
  • PHP Hardening
  • Rootkit and root access alerts
  • Re-secure a server after intrusion
  • and many more...
Response time 60 minutes as per SLA
  • Initial response within 30 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department ( Sales or Billing )
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
Communication with DatacenterĀ“s
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues ( Hardware, Reboots or upgrades
24x7 Server Monitoring
  • Techs will be monitoring the server 24x7.
  • Restart services if necessary
  • Fix issues if any of the services have problems
24x7 Live Chat support
  • Unlimited Live chat support via ( LiveResponse, CCS, Providesupport etc.)
  • Handling most of the issues via Live chat
  • Escalating sales and billing related chats to concerned department
Weekly reports
  • Sending ticket reports ( Resolved, Pending and Closed tickets )
  • Weekly server status report ( Disk usages, Security status, Server performances etc)
Third Party scripts support
  • Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts.
  • Server monitoring softwares like nagios etc.
  • Advance application installations.
  • 12 years of experience and exposure in IT services for webhosting, ISP and data center industry.
  • Team of more than 50 engineers with expertise in various domains, working 24/7.
  • Objective set to achieve 100% customer satisfaction.
  • Various escalation levels and process which ranges from the basic level to the top most position of the company.
  • Fluent Written and Spoken English communication skills.
  • Hands on experience on leading webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel etc.,
  • Hands on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.,
  • Indepth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.,
  • Expertise on Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuzzo etc.,
  • Expertise on cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.,
  • Vision to work towards continual improvement and constant Quality Assurance procedures / support such as giving feedback to techs for technical improvement and for maintaining client SLA.

As soon as you sign up with us, we would be sending you a copy of the NDA - Non Disclosure Agreement and SLA - Service Level Agreement duely signed by our management authorities.

We would also expect and appreciate to receive any specific points or notes from your end, that may need to be included into the SLA.

Our Standard SLA includes 20 mins Response Time and the resolution time depends upon the level and the complexity of the issue.

Quality Assurance

We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.

The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues is immediately taken care of ensuring that it does not affect the client or the end customer adversely.

For any identified issues, the client is provided with a PIR - Post Incident Report and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.

Clients are also requested and contacted for Feedback / Suggestion on the services provided in a periodic manner.

Supported Technologies

Client Speak

  • I use NixServerSupport to monitor, troubleshoot, and repair all 60 of my dedicated Unix servers, and I am very happy with their service.

    - Eric Borgos - Impulse Communications Inc.

  • Websites are heart of my online business, they monitor and manage my servers, my problems are fixed right away. I am hassle free on my vacations

    - Jake Rockwell - Online Entrepreneur

  • I would say that they had saved my server and sites on crucial times. NixServerSupport is always online and glad to help. I am happy, thanks for assistanz.

    - JoAnne - Owner Crafters Community

  • Rapid, Stable and professional support. Dedicated team with an excellent knowledge in Linux hosting.

    - John

  • They truly are a great find! It is tough to find a reason to work with any other company.

    - Carmela Conde